Anaptiq — Effective & Last Updated September 6, 2026
Anaptiq ("Anaptiq," "we," "us," or "our") provides an automated missed-call text-back, lead follow-up, and booking system for home-service contractor businesses ("Clients"). This Privacy Policy explains how we collect, use, share, and protect information when you visit anaptiq.com (the "Site"), when you sign up for or use our service, and when our system sends or receives messages on a Client's behalf.
This policy covers two different groups of people, and your rights depend on which one you are: Clients and prospective clients — contractor business owners who visit the Site, sign up for a trial, or use the service; and end customers — the people who call or text a Client's business phone number connected to our system. We process end-customer data on the Client's behalf and instruction, not for our own purposes. If you are an end customer and want to access, correct, or delete your data, please contact the business you called or texted directly — they control that data and can instruct us accordingly.
By using the Site or our service, you agree to the practices described in this policy.
From Clients (business owners). Name, mobile number, company name and trade (collected at trial signup); business phone number connected to the system; account, billing, and communication details provided during onboarding and support.
From end customers, on a Client's behalf. When someone calls or texts a Client's connected business number, our system automatically collects the caller's phone number, the content of text messages exchanged, and call metadata (time and whether the call was answered or missed) to send an automated reply and log the conversation in the Client's dashboard.
Automatically, from Site visitors. IP address, approximate location, browser and device type, pages viewed, and similar technical data, collected via Google Analytics, Google Ads, and the Meta (Facebook/Instagram) Pixel — see Section 5.
From GoHighLevel. Our website forms, CRM, and some client communications run on the GoHighLevel platform, which may collect and store the information above on our behalf.
We do not sell personal information to third parties for their own marketing purposes.
Our core service sends automated text messages on a Client's behalf when the Client misses an incoming call, and follow-up messages related to a customer's inquiry, estimate, or appointment. Replying STOP to any message is always honored instantly. Message and data rates may apply. Full program details and consent language are in our separate SMS Terms. We do not currently record phone call audio; the system works from call metadata and text message content only.
The Site uses cookies and similar technologies from:
You can control cookies through your browser settings. The Site does not currently respond to browser "Do Not Track" signals.
We do not sell, rent, or trade personal information to third parties for their own marketing.
We do not collect payment information as part of free trial signup — no card is required. If you upgrade to a paid plan, payment is arranged separately (for example, a secure payment link or invoice sent after your onboarding call), and is subject to that payment processor's own privacy and security practices.
We retain Client account data and end-customer conversation data for as long as the Client's subscription is active, plus a reasonable period after for legal, tax, and dispute purposes. Upon a Client's cancellation, we provide a full export of that Client's contacts and conversation history, consistent with what we tell Clients at signup.
If you are a Client, you may request access to, correction of, or deletion of your account information, and can opt out of marketing communications at any time, by contacting us at Anaptiq@gmail.com. Residents of certain U.S. states may have additional rights under state privacy law.
If you are an end customer who called or texted one of our Clients' business numbers, please direct data requests to that business directly — we act on their instruction and they control that data. You may always reply STOP to stop receiving texts from that number.
If you are located outside the United States, including in the EEA or UK, our service is directed at U.S. businesses and we process information as described in this policy.
We use reasonable administrative, technical, and organizational safeguards to protect information, including relying on the security measures of our service providers (GoHighLevel, Google, Meta, and our telephony/messaging providers). No method of transmission or storage is 100% secure.
Our Site and service are directed at business owners and are not directed at, and we do not knowingly collect personal information from, children under 18.
The Site may link to third-party websites. We are not responsible for their privacy practices.
We may update this policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the Site or service after changes are posted constitutes acceptance.
This policy is governed by the laws of the State of Washington State. Questions or requests can be directed to:
Anaptiq
16003 Amrilaty way Lynnwood Wa, 98087
Phone: +1 (425) 599-6702
Email: Anaptiq@gmail.com
anaptiq.com